FAQs & Covid-19 Precautions

1. How do Belcanto Violins compare with other brands?

All our Violins are handmade with specially sourced wood which gives it our signature crisp tone and light weight body to endure the hours of practice. 

We are a premium violin studio taught by Vivienne Eio with prize winning students and perform regularly in Singapore and around the world. Belcanto Violins are our choice instruments to use as they are affordable yet very well made and have good projections and offer good results for recording purposes.  Our violins have a large range from beginner stages to professional levels. 

You may also listen to the audio samples for the BV7 Series and Supremo Series which feature the actual photographs recordings of these violins, these recordings and photographs will also be sent to you for your reference on your purchase for these two exclusive Series of instruments. 

2. How many years have we been in this business?

As a Company, We incorporated in singapore in 2018

We have been globally supplying our instruments to other countries with large markets such as China, Japan, Europe and USA since 2012.  However due our founder Vivienne Eio being now based in Singapore, she has a large customer base and students here that require the business to be in Singapore as well now. And thus she being here the choice instruments would come to Singapore.

3. Why do we have special promotions?

We would like for more people to learn the violin and promote music education, following brand story “to make good quality instruments more affordable”. Afterall, music brings joy to the soul.

As our company is largely an online retail business, we are able to provide promotions to the customers.  We also do not provide special commissions to teachers at the moment which helps to enable the sale of the Violins genuinely to customers who come back to buy from us repeatedly due to the quality and value of our instruments and not due to other reasons.

4. Where are our Violins made?

Unlike other brands, our Violins are made in one single workshop in Beijing.

This is to ensure quality and a flow from one model to another (BV1-BV7 series and our Supremo Series). This is from a collaboration with the founder of Belcanto Violins Vivienne Eio and her friend from an American Violin making school to come up with violin models that work for musicians. Such as lightweight and handmade quality instruments, crisp and clear projections and resonant playing for recording and live concert purposes, responsible wood sourcing for the environment.  Just to name a few considerations and thought into making the instruments the best that they can be for our Customers.

5. Can I come and try and purchase the instruments?

As we are an online store, viewings and purchases at our studio gallery are strictly by appointment only.

During this Covid 19 period, we strongly advice purchases by online orders delivered by professional courier services which only cost $5-10 during this period.  Do check the instrument order form for the most updated shipping/courier cost. 

Contactless Pick up at our Location at Stevens, Robin Village is also an option during this time. Just indicate this in the form when making your purchase and we will follow up with you in confirming your appointment to collect your instrument.

Due to safe distancing measures, we are limiting appointments at our Studio Gallery to keep within either 15min or 30 min slot durations during viewings or trying out instruments.  On successful appointments with us, we will let you know your allocation . Please do come alone or to limit yourselves to one other partner, parent or friend.  Do note and comply with further measures like temperature taking, feet sanitization and hand washing before approaching our instruments.  Masks will need to be worn at all times in our premise. Failing to comply with these measures, we reserve the right to deny your entry

6. Do We Offer Trade-Ins?

At Belcanto Violins we do not have any trade in policy as we only sell freshly made violins from our workshop. A trade in system will also mean that we will need to buy back the instrument at a lower cost from our customers.

If you have bought a Belcanto Violin and wish to resell it, we will encourage you to price it for at least the same cost that you acquired it for as our violins are priced at an internationally fair price reflective of the quality and value of the instrument truly (without markups). If a seasoned instrument is sold it should not be devalued provided that the instrument has been kept well and in a same playable state that was sold to you by us. Strings, Bows and cases can be replaced or rehaired. Please contact our customer service to enquire.

Tip: To keep the fingerboard height correct in a humid environment, throw some desiccants in the violin case. If the fingerboard height “collapses” due to humidity and neglect you may want to have that realigned by a professional luthier before selling off the instrument. The cost for this correction is usually about $150-250SGD. It is best to have a professional luthier to look at your instrument before selling it to make sure the next owner does not have to pay for unnecessary cost.

Our instruments are all handmade and from organic materials, some superficial imperfections are to be expected. This includes minor inconsistencies in the wood grain, smoothness of the varnish, color of the wood or even polish of the string; none of these will affect the quality, value or the sound and use of the instrument.

Repairs and replacement of parts and free servicing are available to direct customers (with proof of direct purchase)

However, we would try to take measures to limit the necessity of them by helping to troubleshoot the problem via a series of consultations with us on your problem before advising you to send your instruments in.

7. Are there servicing, refunds, exchanges or warranties?

Refunds and exchanges at this time are strictly not possible due to hygiene reasons.

 Please measure yourselves carefully and read this article written by Vivienne Eio to deduce your correct violin size. (In doubt buy a size larger if your child doesn’t fit you may purchase the smaller size and you can keep the next size for future use, usually kids outgrow within 1-2 years of each size.  All adults 150cm and above use 4/4 size)

In all exchange scenarios where there is a mistake in our delivery of model or size, you would need to make an appointment to come down and do so personally with the instrument. The instrument must be in new condition as it was shipped to you for the exchange.

There is a 6 month warranty for Belcanto E-Series Violins for 6 months against mechanical failure but not against any accidental damage or wear and tear or any damage due to negligence.

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